The information about mental health and addiction service delivery by non-governmental organisations (NGOs) contained in this report provides Platform and its’ members a foundation to showcase the value, worth and capability that NGOs add to the functioning of a mental health and addiction system in Aotearoa New Zealand.
This infographic shows the number/percentage and demographic of people accessing MH&A NGO services, types of services provided, the share of workforce from the total MH&A workforce and proportion of funding received from the total expenditure on MH&A services
The following practice examples highlight some of the innovative work that is happening in mental health NGO services. These example snippets can be found in the Main Report.
Click on the practice example for more detailed information about each of these services - this will take you to the addendum where you can read the full practice example.
Collecting and reporting on outcomes data is an important way to measure the effectiveness of mental health and addiction services and the impact that they have on tāngata whai ora, whānau and communities.
While many MH&A NGOs use a range of outcome measures (such as Hua Oranga, ADOM HoNOS), there is no standardised or nationally mandated approach to outcome measurement across the MH&A NGO and community sector. As a result, no existing data source provides a complete picture of mental health outcomes for people accessing MH&A NGO services, limiting understanding of the sector’s contribution to health and wellbeing.
To address this issue, and concerns raised by the sector, Platform has partnered with Te Pou to carry out the Mental Health & Addiction NGO Outcomes Project. The project aims to explore the feasibility of consistent outcomes measurement across NGO services. A final report will be provided to Health NZ by June 2026 that support sustainable outcomes measurement and reporting, helping build a clearer picture of the impact NGOs have on people’s lives and supporting continuous quality improvement.
NGO Outcomes Data - Information for Stakeholders - Updates | Platform Trust
In March 2026, information was gathered via survey to better understand MH&A NGO practices and expectations relating to outcomes data collection and reporting. A summary of the findings include:
A detailed report of these findings will be completed by July 2026 and will be published on our member portal. The results of this survey will help us to identify potential solutions that could be adopted as part of a more collective approach to outcome measurement.
Further information about the project initial finding from the survey can be found here.
